Shipping + Delivery

GoFish offers free shipping on all orders shipped within the 48 contiguous states. All products are  shipped via USPS Priority Mail. At this time bygofish.com orders can only be shipped to addresses within the United States.  We are currently unable to ship orders to international addresses, APO/FPO addresses or PO Boxes.

To estimate the total delivery time for your purchase, please allow 1-2 business days to process your order for shipment, in addition to 5-10 business days for delivery. GoFish cannot be responsible for unanticipated delays

Sales Tax

GoFish charges state, local and county taxes on any order shipped to NY State. Sales tax will be calculated at the final stage of checkout based on the shipping address.

Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact us. 

Returns

GoFish wants to ensure your complete satisfaction. For bygofish.com online purchases only, we will accept full-priced merchandise accompanied with a Return Authorization Number. The Return Authorization must be requested by emailing info@bygofish.com within 14 days of receiving your order. Sale merchandise is final sale.

Merchandise must be returned in their original packaging. Merchandise must be unused and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your Return Authorization Number clearly documented. Please ensure that your package is insured for the full value, and sent via a traceable method, such as FedEx, UPS, or USPS Priority Mail. GoFish is not responsible for items lost or damaged in transit. 

GoFish reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, GoFish will send the product(s) back to the customer.

Refunds may only be issued in the same form of original payment and shipping costs are non-refundable. Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.